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Communication Skills Supplies Dip 1 End Of Term Exams Question Paper

Communication Skills Supplies Dip 1 End Of Term Exams

Course:Diploma In Supplies Management (Supplies Management)

Institution: Machakos University question papers

Exam Year:2010

Time: 2 1/2 Hours
Instructions:All questions carry equal marks
Answer any four

1.(a) Define the following terms as used in communication:
(i)Receiver
(ii)Feedback
(iii)Medium
(iv) Organization
(v) Sender(15 Marks)

(b) What is the importance of feedback in communication cycle.(10 Marks)

2.(a) Explain the following channels of communication in detail:
(i) Downward flow
(ii)Upward flow.(10 Marks)

(b)Explain any four limitations of Downward flow of communication.(15 Marks)

3.(a)Mention and explain four types of written communication.(20 Marks)
(b) What is the advantage of oral communication over written communication.(5 Marks)

4.Discuss both the positive and negative effects of modern communication styles in the fast changing world of technology.(25 Marks)

5.(a) "Communication is the sum of all things one person does when he wants to create understanding in the mind of another. It is a bridge of meaning. It involves a systematic and continuous process of telling, listening and understanding".
Discuss.(15 Marks)
(b) Explain the meaning of the following:
(i) External communication(5 Marks)
(ii)Internal communication

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