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Hrd 2101: Communication Skills Question Paper

Hrd 2101: Communication Skills

Course:Bachelor Of Business Management

Institution: Kirinyaga University question papers

Exam Year:2015

KIRINYAGA UNIVERSITY
UNIVERSITY EXAMINATION 2015/2016
YEAR 1 SEMESTER 1 EXAMINATION FOR THE DEGREE OF BACHELOR OF:MATH & STAT/HRM/ENTREPRENEURSHIP/BUSINESS MANAGEMENT
HRD 2101: COMMUNICATION SKILLS

INSTRUCTIONS
Answer question one [compulsory] and any other two questions

QUESTION ONE [30MKS]
Since communication happens around us all the time,the process is often taken for granted.A large amount of time is spent communicating hence there need to make sure ideas and information are put in away that everyone involved can understand.Thinking about what to say working out the best way of saying it,finding the right words making sure the other person understands and understanding anything she/he says in reply are all vital stages in communication.
Going by the above observation;
a)Define the term communication 2mks
b)Diagrammatically illustrate five stages in the communication process. 12mks
c)Discuss three basic principles of communication that must be taken into account when relaying any communication with reference to the statement above. 6mks
d)An academic library is a very important resource of Kirinyaga University.Elaborate five key functions of this resource. 10mks

QUESTION TWO
a.Study skills are discrete techniques that can be learned usually in a short time and can be applied to all or most fields of study.For you to study efficiently and be useful in your studies, you have to apply some study techniques.Explain six of the techniques. 12mks
b.Written communication has various advantages and disadvantages.discuss four of each. 8mks

QUESTION THREE
a)Communication is the answer to the success of any organization and if there are barriers to its effectiveness there will be frustration to the concerned parties.describe barriers to effective communication and suggest possible remedies to these barriers. 15mks
b)For you to be a good listener firstly you must prepare to listening.Illustrate the ways in which you would prepare for listening. 5mks

QUESTION FOUR
a.Communication plays a powerful role in the nation building and development and contributes significantly to bring about social changes.Discuss other four major reasons as to why we communicate. 8mks
b.Explain the six important contributions of technology to communication. 12mks

QUESTION FIVE
a)Describe five factors that the speaker has to consider before choosing the media for communication. 10mks
b)The purpose of reading will to a large extent determine the reading styles we adopt.Discuss. 10mks

Hrd 2101: Communication Skills Question Paper

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