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Business Communication Skills-April Question Paper

Business Communication Skills-April

Course:Bachelor Of Science In Information Technology

Institution: Kca University question papers

Exam Year:2010

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UNIVERSITY EXAMINATIONS: 2009/2010
FIRST YEAR EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 1108: BUSINESS COMMUNICATION SKILLS
DATE: APRIL 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
Question One
a) The following memo on a staff notice-board caused great offence. Why?
Rewrite it for better understanding
Employees are herewith instructed that any requests pertaining to vacation dates must be submitted
to the divisional Personnel Manager, copies to the employee’s immediate superior and to the
Managing Director. No employee will be given permission to take holidays at any time not
scheduled on the holiday rota unless a month’s notice is given and the immediate superior allows it.
This ruling is effective immediately and applies to all holidays from Monday of next week. Any
employee with holidays booked for the coming month must renegotiate them. (10 Marks)
b) Explain and illustrate what our non-verbal communication can betray about us in meetings,
interviews and telephone conversations (6 Marks)
c) Explain the following meeting terminology:
i. AGM
ii. amendment
iii. motion
iv. executive committee (4 Marks)
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d) Describe the procedures involved in preparing an interview for the interviewer before, during and
after the interview. (10 Marks)
Question Two
a) A works consultative committee has been organized in your firm and you have been appointed
secretary. Describe the correct procedures for calling a meeting and the duties of the secretary
before and after the meeting. (10 Marks)
b) Write a letter of application for a job that hs been advertised in the local daily. (10 Marks)
Question Three
a) Explain the factors to
b) consider in choosing media for organizational advertisements. (6 Marks)
c) What is public relations and what different roles may it serve in an organization? (4 Marks)
d) What is meant by the distinction between formal and informal systems of communication within
organizations and what are the most important implications of this distinction for the
administrator? (10 Marks)
Question Four
a) Explain with specific illustrations why audio-visual aids are a very important aspect of any
presentation? (10 Marks)
b) Discuss the Chairpersons’ and ordinary member’s roles in a committee meeting (10 Marks)
Question Five
a) Write an essay on the topic “What is expected in writing an academic essay” (10 Marks)
b) Distinguish the classified ad, the display ad and the display-classified ad (6 Marks)
c) Describe any four reading techniques. (4 Marks)
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Business Communication Skills-April Question Paper

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