Get premium membership and access revision papers, questions with answers as well as video lessons.

Certificate Course In Management Question Paper

Certificate Course In Management

Course: Business Office Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2012

CERTIFICATE COURSE IN MANAGEMENT

JUNE 2012 EXAMINATION

SUBJECT NAME: BUSINESS COMMUNICATION & OFFICE MANAGEMENT

SUBJECT CODE: CCM 102

DATE: 12TH JUNE 2012

TIME: 3 HOURS

INSTRUCTIONS:

1. Wiite your index number in the space provided in the answer booklet.

2. Answer any five questions.

3. All questions carry equal marks.

4. NO writing should be done on this question paper.

1. a) Explain any five benefits an organization can achieve from effective cvommuncation.
(10 marks)

b) Explain any five factors to b e considered when choosing any cahnnel of
communiation. (10 marks)

2. Write shourt notes on the following.

a) Vertical communication (5 marks)
b) Horizontal communication (5 marks)
c) Diagonal communication (5 marks)
d) The grapevine (5 marks)

3. a) Explain any five methods of communication used in business organizations. 10 marks)

b) By use of relevant examples, explain five ways non verbal communication can be used.
to enhance oral communication. (10 marks)

4. You have bought from Mbao Enterprises a chair advertised in one of the local dailies.
Delivery was promised in a fortnight. A month has passed and the chair has not arrived.
Write a letter enquiring about the delay and urging early delivery. (20 marks)

5. a) There are various ways of controlling stock. Explain any five ways. (10 marks)

b) Explain any five safety measures management can take to ensure safety n their
organizations. (10 marks)

6. The company for which you work is considering the removal of its office from a
building in a crowded city street to premises which are quieter and more spacious but
further from the city centre. Write a memorandum to the chairperson expressing your
ideas on the subject. ( 20 marks)

7. You are the secretary to the chairperson of a company employing five hundred staff.
The chairperson has asked for your views on the opening of a new restaurant instead of
the present system of issuing luncheon vouchers. Write a report summarizing your views
on the above. (20 marks)

8. a) Write shourt notes on the following terms as used in communication.
(i) Information (2 marks)
(ii) Sender (2 marks)
(iii) The message (2 marks)
(iv) The channel (2 marks)
(v) The receiver (2 marks)

b) Identify and explain any five barriers to effective communication. ( 10 marks)

Certificate Course In Management Question Paper

More Question Papers

Popular Exams