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Certificate Course In Management Question Paper

Certificate Course In Management

Course:Business Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2011

CERTIFICATE COURSE IN MANAGEMENT

SEPTEMBER 2011 EXAMINATION.

SUBJECT: PRINCIPLES OF MANAGEMENT: CCM 100

DATE: 7TH SEPTEMBER 2011

TIME: 3 HOURS

INSTRUCTIONS:

1`. Write your index number in the space provided in the answer booklet.

2. Answer any five questions.

3. All questions carry equal marks.

4. NO writing should be done on this question paper.

5. Candidates who break KIM examination rules and regulations or commit any
malpractice will be DISQUALIFIED.

1. a) Differentiate between Administration and Management. (5 marks)

b) Identify and describe the types of manuals that can be used in an organization.
(5 marks)

c) Giving relevant examples briefly discuss any two types of private business
organizations you are familiar with. (10 marks)

2. a) Outline the characteristics of effective committees and examine their importance
in an organization. (10 marks)

b) Describe the elements of directing as a management function. (10 marks)

3. a) Explain the types of plans that can be formulated by managers in an organization.
(10 marks)

b) Explain the characteristics of an effective control system n an organization.
(5 marks)

c) What steps can you suggest to be taken by managers to ensure effective coordination?
(10 marks)

4. a) Describe the functions of a manager in a business enterprise. (10 marks)

b) Successful managers should possess certain skills that separate them from
unsuccessful ones. List and explain the four main skill that the managers should
have. (10 marks)

5. a) Illustrate the importance of human resource planning in an organization.
(5 marks)

b) In what ways is planning important to an organization. (10 marks)

c) What measures can you propose to the managers of an organization to reduce employee
turnover. (5 marks)

6. a) Examine the elements of the p political environment and their effects on the
decisions made by managers. (10 marks)

b) Develop a criteria for measuring successful supervision. (10 marks)

7. a) Communication is an important tool for managing organizations today. With the aid
of a diagram identify the process of communication. (10 marks)

b) In what managerial circumstances is a matrix organization appropriate? Explain
your answer. (10 marks)

8. a) Delegation is an important process in an organization. In some cases managers
are reluctant to delegate authority and responsibilities to their junior managers.
What are the main reasons for this reluctance? (10 marks)

b) Differentiate between systems and contingency approaches to management. (10 marks)

Certificate Course In Management Question Paper

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