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Bba312:Office Management Question Paper

Bba312:Office Management 

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008




KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 312: OFFICE MANAGEMENT
DATE: MONDAY, 23RD JUNE 2008
TIME: 4.30 P.M. – 6.30 P.M.
___________________________________________________________________________
INSTRUCTIONS: Answer ALL the questions.
1.
Explain the role of a manager in an organization.(10 marks)
2.
Outline the steps which should be followed when recruiting employees.(15 marks)
3.
(a)Explain ways in which security can be enhanced in an office.(5 mark)
(b)As a manager, explain the importance of office systems andthe principles that should be used when setting out office systems.(10 marks)

4.There is a conflict between secretaries and clerks in your department.Discuss the steps you would take to manage this conflict.(15 marks)
5.(a)
Explain FIVE purposes served by meetings in an organization.(5 marks)
(b)Explain FIVE ways in which upward communication can be improved in organization.(10 marks)

Total 70 marks




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