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Bcom 460: Managing Human Resource Performance Question Paper

Bcom 460: Managing Human Resource Performance

Course:Bachelor Of Commerce

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS
FOURTH YEAR EXAMINATION FOR THE AWARD OF
DEGREE OF BACHELOR OF COMMERCE

BCOM 460: MANAGING HUMAN RESOURCE PERFORMANCE

STREAMS: BCOM Y4S1 TIME: 2 HOURS

DAY/DATE: FRIDAY 9/8/2013 2.30 PM – 4.30 PM
INSTRUCTIONS:

Answer Question ONE (Compulsory) and any other TWO Questions

QUESTION ONE

Read the following case and answer the questions that follow:

Mrs. Langat retired from teaching 10 years ago and established a furniture making enterprise in her rural town using her terminal benefits. The enterprise has a workforce of 18 employees. Mrs. Langat is the managing Director. She has 2 supervisors, one for the carpentry department and the other for the administrative department. There are 15 carpenters and one foreman. Her employees are happy with the working environment.

Of late she has been advised to introduce performance management so as to develop the capacity of employees in order to meet the expectations of the enterprise and the customer.

At the end of every year, outstanding employees will be recognized through gifts and financial awards. She believes this is the best way to cater for unique needs of each employee. A comprehensive job evaluation has been put in place to assist the establishment of pay systems in the organization. It aims at determining internal equity in compensation among jobs in an organization. Salary surveys are also used to determine external equity with market rates.

(a) Besides capacity building, explain the other aims of performance management that Mrs. Langat may have been advised to introduce. [10 Marks]

(b) Describe the various job evaluation methods that Mrs. Langat may use in the enterprise. [10 Marks]
(c) Describe how the management of the enterprise will enhance performance management in the organization. [10 Marks]

QUESTION TWO

(a) With the aid of a diagram, explain the performance management process. [10 Marks]

(b) Balanced score card is a business concept for measuring performance against four dimensions. Describe each of the dimensions. [10 Marks]

QUESTION THREE

(a) A Juakali Enterprise uses time rate payment method for the casual worker being engaged during peak periods. Explain the circumstances that may have prompted the use of such a method. [10 Marks]

(b) A sound wage and salary administration seeks to achieve a number of objectives. Explain the objectives. [10 Marks]

QUESTION FOUR

(a) The HRM at Wendo Ltd is in the process of developing a reward management policy in order to reduce the level of discontentment about rewards among employees. Advise him on the guiding principles for the development of such a policy. [10 Marks]

(b) Explain the ways in which a HR Manager can manage under performance in an organization in order to improve their productivity. [10 Marks]
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Bcom 460: Managing Human Resource Performance Question Paper

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