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Organization Theory And Behaviour Diploma Ii Business Administration(Take-Away Cat) Question Paper

Organization Theory And Behaviour Diploma Ii Business Administration(Take-Away Cat)

Course:Diploma In Business Administration

Institution: Machakos University question papers

Exam Year:2011

Machakos Technical Training Institute
Entrepreneurship and Management Studies Department
Answer all questions

Section A
1. Which of the following is NOT a type of a legal(formal) authority? (1 Mark)
(a) Line Authority
(b) Functional Authority
(c) Traditional Authority
(d) Staff Authority

2. Which of the following is NOT a principle of the chain of command? (1 Mark)
(a) espirit de corps
(b) Equity
(c) Unity of Direction
(d) Unity of Decentralization

3. Which of the following statement is CORRECT? (1 Marks)
(a) One of the assumptions of McGregor theory X is, the expenditure of physical and mental effort in work is natural as play or rest.
(b) The basic type of needs by Maccelland theory are psychological needs, safety needs, social needs, self esteem needs and self actualization level
(c) In the Urwick theory of assumption,emplees' involvement is an important factor to be considered.
(d) The following are examples of the hygiene or maintenance factors(dissatisfiers); Achievement, Recognition, Work itself and Responsibilities.

Section B
4. (a) Define the term motivation. (2 Marks)
(b) Identify the four types of motivation and give examples for each.( 4 Marks)
(c) Describe the process of motivation.(4 Marks)

5. Explain briefly three major theories under the human needs. (6 Marks)

6. Discuss McGregor theory X and theory Y on the basic nature of human beings.(11 Marks)

Total 30 Marks

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