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Bcom 362: Management Of Change Question Paper

Bcom 362: Management Of Change

Course:Bachelor Of Commerce

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS
EMBU CAMPUS
THIRD YEAR EXAMINATION FOR THE AWARD OF
DEGREE OF BACHELOR OF COMMERCE

BCOM 362: MANAGEMENT OF CHANGE

STREAMS: BCOM Y3S1 TIME: 2 HOURS

DAY/DATE: MONDAY 12/8/2013 2.30 PM – 4.30 PM
INSTRUCTIONS:

Answer Question ONE (Compulsory) and any other TWO Questions

QUESTION ONE

(a) Describe the forces that stimulate change in contemporary organizations. [8 Marks]

(b) Highlight the key strategies for successful organizational change management.
[6 Marks]

(c) Explain the main external sources of organizational change. [8 Marks]

(d) Elucidate the major types of organizational change. [8 Marks]

QUESTION TWO

(a) Highlight the internal sources of organizational change in multinational organizations. [6 Marks]

(b) What is the role of human resource managers in change management in organizations? [9 Marks]

(c) Examine the reasons why individuals may resist change in public organizations.
[5 Marks]

QUESTION THREE

(a) Explain six strategies used by change agents in dealing with resistance to change.
[6 Marks]
(b) Highlight the major sources of organizational resistance to change. [6 Marks]

(c) Explain reasons why managers may resist change in contemporary organizations.
[8 Marks]
QUESTION FOUR

(a) Examine the role of organizational politics in change management. [6 Marks]

(b) Contrast teleological and dialectical models of change management. [8 Marks]

(c) Suggest the strategies that organizations can adopt to avoid external dependency.
[6 Marks]
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Bcom 362: Management Of Change Question Paper

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