Kenya Administration And Management Examination Question Paper

Kenya Administration And Management Examination

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2003

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

EACH QUESTION IS (20 MARKS)

QUESTION ONE

In relation to office environment, explain the effect of the following factors on work performance in an office

a) Decor. (4 marks)

b) Cleanliness. (4 marks)

c) Ventilation. (4 marks)

d) Temperature. (4 marks)

e) Lighting. (4 marks)

QUESTION TWO

Outline the procedure to be folowed when receiging and distributng incoming mail in the office. (20 marks)

QUESTION THREE

a) What is the purpose of fin\ling documents in an office (2 marks)

b) Describe the essential features of a good filing system. (12 marks)

c) List and breifly explain three filing methods used in an office. (6 marks)

QUESTION FOUR

a) Define the term discrimination. (2 marks)

b) Explain the circumstance when an employer may lawfully discriminate employees on the
basis of gender ( 8 marks)

c) What is meant by the term disrespectful conduct. (2 marks)

d) Citing examples, give four instances when an employee may be said to behave in a disrespectful manner. (8 marks)

QUESTION FIVE

a) State and explain the implied terms and conditions of a tenancy agreement. (10 marks)

b) On what grounds can a landlord seek to terminate a tenancy agreemnent. ()10 marks)

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