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Ccm 102: Business Communication And Office Management Question Paper

Ccm 102: Business Communication And Office Management 

Course:Certificate In Management

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2012



KENYA INSTITUTE OF MANAGEMENT

CCM 102 BUSINESS COMMUNICATION AND OFFICE MANAGEMENT CAT

Answer any two Questions.
1.
a. Explain any five functions of an office. (10mks)
b. Briefly explain the role the public relations manager/officer in any organization. (10mks)

2. Explain the communication process. (20mks)

3.
a. Highlight any five disadvantages of audio-visual communication. (10mks)
b. Briefly explain the structure of a business report. (10mks)




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