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Office Administration Question Paper

Office Administration

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2004

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

WEDNESDAY 26 MAY 2004 TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

EACH QUESTION IS (20 MARKS)

QUESTION ONE

A reception office is imprtant to an organization and is usually located at the main
entrance so that vistors are received and provided with the necessary information.
Describe the procedure to be followed by the receptionist when attending to the visitors (20 marks)

QUESTION TWO

a) Define an organization chart and explain its main feaures. (10 marks)

b) Explain theadvantages and disadvantages of using an organization chart. (10 marks)

QUESTION THREE

Write short noites on the following media of communication indicating their application in business.

a) Telephone answering machine (5 marks)

b) Voice mail. (5 marks)

c) Cellular phones (5 marks)

d) Pagers (5 marks)

QUESTION FOUR

As an office assistant, you are responsible for custody and regulation of a new modern copier which is used by personnel from all departments of the orgnaization.

a) From the users manual prepare a checklist of imprtatn imformation which should be
brogt to the attention of the users. (14 marks)

b) Wy is it necessary for the users to understant theinformation about the copier? (6 marks)

Office Administration Question Paper

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