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Office Adminstration Question Paper

Office Adminstration

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2006

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

EACH QUESTION IS (20 MARKS)

QUESTION ONE

Increase in correspondence has necessitated the introduction of automated machines.

a) List the advantages and disadvantages of using a letter addressing machine (12 marks)

b) Describe the essential features of a good franking machine. (8 marks)

QUESTION TWO

Credit is a service which allows customers to obtain goods and servcies from a business firm and pay for them at a specified future date.

a) Highlight the advantages and disandvantages of extending credit to teh customers. (10marks)

b) Describe the factors to be taken into considration in the oprationof an effective credity control systiem by a business firm. (10 marks)

QUESTION THREE

Distinguish between the following terms

a) Effectveness and efficiency. (4 marks)

b) Tall organisation structure and flat organisation structure (4 marks)

c) Centralization and decentralisation (4 marks)

d) Vertical filing and lateral filing. (4 marks)

e) Open office and landscaped office (4 marks)

QUESTION FOUR

Suggest wasy of ensuring that the stationery store is well maintained and organised.
(20 marks)

QUESTION FIVE

a) Describe the principles of good record management. (10 marks)

b) Explain the factors to be considered when formulating a record retention policy of an
organisation (10 marks)

Office Adminstration Question Paper

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