Chtm 0010: Introduction To Tourism &Amp; Hospitality Management Question Paper

Chtm 0010: Introduction To Tourism &Amp; Hospitality Management

Course:Certificate In Hospitality And Tourism Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS

FIRST YEAR EXAMINATION FOR THE AWARD OF
CERTIFICATE IN HOSPITALITY AND TOURISM MANAGEMENT

CHTM 0010: INTRODUCTION TO TOURISM & HOSPITALITY MANAGEMENT

STREAMS: CERT (CHTM) Y1S1 TIME: 2 HOURS

DAY/DATE: TUESDAY 6/8/2013 11.30 A.M. – 1.30 P.M.
INSTRUCTIONS:

SECTION A: COMPULSORY SECTION (30 MARKS)

1. Define the following terms:

(a) Tourist [1 mark]
(b) Hotel [1 mark]
(c) Excursionist [1 mark]
(d) Hospitality [1 mark]

2. Provide a comprehensive definition of the concept ‘tourism’. [4 marks]

3. Distinguish between ‘inbound’ and ‘outbound’ tourism. [2 marks]

4. Enumerate the common types of tourism common among Kenyans. [3 marks]

5. Outline any four contributions of tourism in economic development in Kenya.
[4 marks]

6. What are the two main segments of hospitality industry? [2 marks]

7. Write short notes on the following types of hotels:

(a) All-suite hotels [2 marks]
(b) Motels [2 marks]
(c) Residential hotels [2 marks]

8. Outline the negative environmental impacts of tourist activities in a destination.
[5 marks]

SECTION B: ANSWER ANY TWO QUESTIONS (40 MARKS)

9. Describe the motivational factors that influence travel. [20 marks]

10. Describe the facilities and the services that are provided by the present day
hotels. [20 marks]

11. Describe the characteristics of the tourism product. [20 marks]

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