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Office Adminstration Question Paper

Office Adminstration

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2005

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

TUESDAY 29 NOVEMBER 2005 TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

QUESTION ONE

a) A landscaped office outlay provides comfort and visual therapy to office employees.
Summarise the features of a good landscaped office. (10 marks)

b) Explain the safety measures that an office manager should put in place to ensure that electricity does not cause harm or injuries in the office. (10 marks)

QUESTION TWO

a)A committee is a person or a body of persons to whom specific duties have been assgned.
Outline the guidelines to be followed when setting up a commmittee in an organization. (10 marks)

b) A poorly organized office can couse ineficiency. What are the indication s of a poorly oganized ofice. (10 marks)

QUESTION THREE

a)Identify the potiential causes of noise in an open office outlay and suggest possible remedies. (10 marks)

b) Highlight the advantages and disadvantaes of using the telephone as a means of communication in a business entity. (10 marks)

QUESTION FOUR

a) When considering its social responsibilities to the internal and external environment,
a business enterprise must consider the interests of many stakeholders.
Explian the ways in which a business enterprise can be socially responsible towards the
following stakeholders

i) Consumers (4 marks)
ii) Eployees. (4 marks)
ii) Society. (4 marks)

b) John Keya, an employee of Sigoto Enterprises Ltd, has worked in the organization for over ten years. In the recent past, his supervisor has noticed that \Keya has become rude towards his colleagues and seniors.

Briefly explain some of the reasns that may have led Keya to this type of behavior.(8marks)

QUESTION FIVE

Printed forms have become an essential part of office procedure.

a) Explain the guidelines to follow in forms design. (10 marks)

b) Summarise the factors to be taken into account in choosing the quality of paper to
be used for printed forms. (10 marks)

Office Adminstration Question Paper

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