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Office Administration Question Paper

Office Administration

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2007

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINSTRATION

TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

QUESTION ONE

a) Summarize the purpose of filing documents (10 marks)

b) Explain the various ways of operating a filing system. (10 marks)

QUESTION TWO

a) Distinguish the term discipline from grievance. (4 marks)

b) Give thereasons for developing disciplinary procedures in a workplace. (16 marks)

QUESTION THREE

Filing is a process of clasifying and arranging records so that they can be retrieved without delay.

a) Identify the steps to bve followed in planning for a filin stystem n a business firm.

b) Explain the measures that shuld be put in place to ensure proper control and handling of file documents.

QUESTION FOUR

Orgaisational performance and effectiveness depend upon the successful management of the environment.

Discuss the socio-cultural and technological factors influencing the business community in your country (20 mrks)

QUESDTION FIVE

a) Using diagrams, explain three types of organisation charts. (10 marks)

b) Briefly expain howw you would create departments in an organzation. ( 10 marks)

Office Administration Question Paper

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