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Office Administration Question Paper

Office Administration

Course:Accounting Technical Certificate

Institution: Vision Institute Of Professionals question papers

Exam Year:2006

KENYA ACCOUNTANT AND SECRETARIES NATIONAL EXAMINATION BOARD
KENYA ACCONTING TECHNICIAN CERTIFICATE EXAMINATION
KENYA ADMINSTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL

OFFICE ADMINISTRATION

WEDNEDAY 24 MAY 2006 TIME ALLOWED 3 HOURS

ANSWER ALL QUESTIONS

QUESTION ONE

a) Outline the steps to follow when developing office procedures in an organization.
(12 marks)

b) Briefly explain the content of the following documents

i) Procedure manual (4 marks)
ii) Office manual (4 marks)

QUESTION TWO

a) Define the fllowing terms.

i) Fidelity insurance (2 marks)
ii) Life assurance (2 MARKS)
III) Workman's compensation insurance (2 marks)

b) Aids to trade provided by the service industries enable traders to carry out
their business operations more effectively and efficiently.
In light of the avove statement, discuss the imortance of the insurance industy to
traders. (14 marks)

QUESTION THREE

Briefly expain three used of computers in a business entity. (6 marks)

in relation to foccie automation, summarise the points in favour of

i) Centralisation of data processin (8 marks)

ii) Decentralization of data processing. (6 marks)

QUESTION FOUR

a) XYZ Ltd intends to make copies of a circular to communicate infrmation within the
organization. Identify the factors to be taken into account in choosing the method of reproducing the circulars. (10 marks)

b) Explain the guidelines that the office manager can follow to reduce the cost incurred
in purchasing stationery. (10 marks)

QUESTION FIVE

a) Identify the causes of clerical errors which arise as a result of
i) Management's fault. (5 marks)
ii) Employees fault (5 marks)

b) Suggest possible remedies to the clerical errors identified in (a) above. (10 marks)

Office Administration Question Paper

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